課程大綱： Business Process Optimization in Banking培訓
Reviewing and describing a process from start to end
from the first contact with client to end of process in back-office
Defining key indicators to measure the process performance
how to define the most relevant indicators
how to measure these indicators, etc.
Identifying areas for improvement on the process
how to identify these improvements
what to focus on
what to avoid, etc.
Proposing recommendations to improve the process
what type of recommendations
how to write them
how to ensure operational recommendations, etc.
Monitoring the improvements
which governance structure to monitor the process improvements
how often
which type of reporting, etc.
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